Shipping policy
Shipping Policy
1. Processing TimeOrders are typically processed within 2-5 business days after payment confirmation. Processing times may vary due to product availability, order volume, or holidays.
2. Shipping TimeSince we use DSers to source products from AliExpress, shipping times depend on the supplier and destination. Estimated delivery times are as follows:
USA: 5- 10 business days
Canada: 5 - 15 business days
Europe: 5-15 business days
Australia & New Zealand: 15-30 business days
Asia: 10-25 business days
Other countries: 20-45 business days
Please note that these are estimated shipping times and may be subject to delays due to customs processing, holidays, or unforeseen circumstances.
3. Shipping MethodsWe partner with multiple shipping carriers, including ePacket, and other reliable options. The choice of carrier depends on the supplier and the customer’s location.
4. Tracking InformationOnce your order has been shipped, you will receive a tracking number via email. Please allow 3-7 business days for tracking updates to reflect in the system.
5. Shipping FeesShipping costs vary depending on the product, supplier, and destination. Some products may qualify for free shipping, while others may have a standard shipping fee displayed at checkout.
6. Delayed or Lost PackagesWhile we strive to ensure timely delivery, we are not responsible for delays caused by customs, natural disasters, or courier issues. If your package is significantly delayed (beyond the estimated timeframe), please contact us, and we will assist you in tracking the shipment.
7. Customs, Duties & TaxesCustomers are responsible for any customs fees, import duties, or taxes applicable in their country. These charges are not included in the product or shipping cost.
8. Wrong Address DisclaimerPlease ensure that your shipping address is correct before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
9. Order Cancellations & ChangesOrders can only be canceled or modified within 12 hours of placement. After this timeframe, orders are processed and shipped, making cancellations or modifications impossible.
10. Contact UsIf you have any questions about our shipping policy, feel free to contact us at sareyeltd@gmail.com